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Business and Administration
SCQF Level 5 (GT9J 22)

The SVQ in Business and Administration at SCQF level 5 involves a range of activities with some degree of complexity and limited autonomy. Mandatory units cover; undertaking allocated work, communicating and managing own performance in a business environment. There are a wide range of optional units including document production, supporting events, meetings and diaries, customer service, IT and various specialist administrative functions.

Total number of units that the candidate needs to achieve for the qualification is 8.


No more than two units may be selected from IT and / or Finance.


All the mandatory units must be completed and at least three optional units from Group B. The remaining two units may be selected from Group B or Group C.


Please refer to the section on restricted combinations

Structure of the SVQ
 

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MANDATORY UNITS  Group A 

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  • FD8W 04  Agree how to Manage and Improve own Performance in a Business Environment

  • FD8X 04   Undertake Work in a Business Environment

  • F93W 04   Prepare to Communicate in a Business Environment
     

OPTIONAL UNITS Group B - Optional Units 3 - 5 units must be selected

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  • FD90 04 Work with Other People in a Business Environment

  • F93T 04 Produce Documents in a Business Environment a

  • FD99 04 Provide Archive Services

  • H985 04 Maintain and Issue Stock Items

  • FD9F 04 Respond to Change in a Business Environment

  • H984 04 Collate and Organise Data

  • FD9N 04 Support the Organisation and Co-Ordination of Events

  • FD9R 04 Support the Organisation of Meetings

  • H983 04 Use Voicemail Message Systems

  • F93N 04 Make and Receive Telephone Calls

  • FD92 04 Use a Diary System

  • FD93 04 Take Minutes

  • FD94 04 Handle Mail

  • F93X 04 Provide Reception Services

  • FD96 04 Meet and Welcome Visitors

  • FD98 04 Research Information

  • H559 04 Store and Retrieve Information Using a Filing System

  • J6SW 04 Use Office Equipment in Accordance with Occupational Regulations and Safety Guidelines

  • FD9H 04 Administer the Recruitment and Selection Process

  • J6WT 04 Support Organisational Projects

  • FE0X 04 Design and Produce Documents in a Business Environment a

  • FE0D 04 Develop a Presentation

  • FE0E 04 Deliver a Presentation

  • J6X2 04 Deliver and Evaluate Customer Service

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OPTIONAL UNITS Group C - Optional Units 0 - 2 units must be selected

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  • F9C2 04 Database Management Software 2d

  • F9C5 04 Database Software 2e

  • F99E 04 Improving Productivity Using IT 2f

  • F9D1 04 Spreadsheet Software 2j

  • F9D7 04 Word Processing Software 2m

  • F9A4 04 Using Email 2n

  • F9C4 04 Database Software 1e

  • F9D0 04 Spreadsheet Software 1j

  • F9D6 04 Word Processing Software 1m

  • F9A3 04 Using Email 1n

Restricted combinations:

Group B:

  • Either Produce documents in a business environment or Design and produce documents in a business environment, but not both.

Group C:

  • A maximum of TWO units from IT may be selected either from SCQF level 5 or SCQF level 4 groups.

  • Either Bespoke software 2b or Bespoke software 1b, but not both.

  • Either Specialist software 2c or Specialist software 1c, but not both.

  • Either Database management software 2d or Data management software 1d, but not both.

  • Either Database software 2e or Database software 1e, but not both.

  • Either Improving productivity using IT 2f or Improving productivity using IT 1f, but not both.

  • Either IT security for users 2g or IT security for users 1g, but not both.

  • Either Presentation software 2h or Presentation software 1h, but not both.

  • Either Set up an IT system 2i or Setting up an IT System 1i, but not both.

  • Either Spreadsheet software 2j or Spreadsheet software 1j, but not both.

  • Either Using collaborative technologies 2k or Using collaborative technologies 1k, but not both.

  • Either Website software 2l or Website software 1l, but not both.

  • Either Word processing software 2m or Word Processing software 1m, but not both.

  • Either Using email 2n or Using email 1n, but not both.

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